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Frequently Asked Questions


Both have their merits. Prefinished hardwood offers convenience with its ready-to-install finish and robust warranties. On the other hand, unfinished hardwood allows for custom staining and intricate design patterns. It’s about matching your specific needs and decor aspirations.

Solid wood is a pure, natural wood product, while laminate is a high-density base with a photographic image of wood. Laminate doesn’t contain solid wood but can mimic its appearance.

Engineered flooring is a blend of traditional craftsmanship and innovation. It consists of alternating layers of wood for stability, topped with a hardwood veneer for beauty.

Yes, but it depends on the floor’s quality and installation method. High-quality engineered wood can be sanded and refinished a couple of times. Always consult a professional for best results.

Absolutely. While the initial cost might be higher, solid wood floors offer longevity and can be refinished multiple times, making them a timeless investment.

Yes, but be mindful. Pet claws can scratch the surface, and any accidents might stain the wood. Regular maintenance and choosing harder wood species can help mitigate these concerns.

Embrace the uniqueness! Wood is natural, so variations are part of its charm. It adds character and authenticity to your space.

Wood reacts to UV light, leading to a gradual darkening. It’s a natural process, adding to the wood’s evolving beauty.

Wood reacts to humidity. While some movement is natural, maintaining consistent indoor humidity can minimize excessive gapping.

Certainly! Just ensure they’re non-staining and have a soft backing. Regularly clean beneath them to prevent debris accumulation.

Areas shielded from UV light, like under rugs, retain their original colour. It’s advisable to occasionally shift rugs to ensure even wood maturation.

Creaking can arise from various factors, often linked to the subfloor. Strengthening or securing the subfloor can alleviate this.

For the love of wood, please lift! Dragging furniture can damage your floor’s pristine finish.

Installation Questions

Solid hardwood is best suited for on or above ground levels. Engineered hardwood and laminate, due to their construction, can be installed on any level, including basements.

No, ¾” thick hardwood floors are designed for nail-down installation.

While hardwood brings warmth to many spaces, it’s not ideal for rooms with high moisture, like bathrooms with showers or bathtubs.

While it’s possible, it requires additional steps like laying a plastic underlayment and attaching moisture-resistant marine plywood. Always consult the manufacturer’s guidelines and consider engineered hardwood for concrete bases.

Engineered plank floors are recommended over concrete slabs due to their construction. They can be glued directly or floated using special underlayment. Always ensure the slab is clean, dry, and cured for at least 60 days before installation.

Maintenance Questions

Not at all. With the protective urethane coating, cleaning is a breeze. Just avoid using water or damp mops.

Direct water application can damage hardwood. Instead, use hardwood-friendly cleaners and follow our detailed care instructions.

Use floor protectors under furniture, place rugs in high-traffic areas, and ensure mats are at exterior doorways.

Felt pads under furniture legs can prevent scratches. Periodically check and replace them as needed.

While any hardwood can dent under pressure, minor scratches can be addressed with touch-up kits. For deeper scratches or dents, consider professional re-sanding or refinishing.

Avoid waxing urethane-coated hardwood floors. It can compromise the finish and warranty.

Floor Refreshner products can temporarily revive the shine. For a lasting solution, consider professional buffing and re-coating.